A little something to say sorry for the order delay mess we've made off late. The last month has been super tough on us as a brand, and what pains us the most is that we haven't lived up to our promises. We get how annoying it is to have delayed deliveries and late responses from the customer support teams.
We've been overwhelmed with orders, facing delays across our supply chain and that's on us.
But on the upside, we're recovering, tackling the issue head-on, and trying to crush this challenge diligently
Here's what we are doing:
1: Customer Support will get back to you within 48hrs at all costs, pinky promise.
2: We're Listening, Our DMs and emails are open and we want to hear about how we can improve your experience or just use them as a virtual punching bag (with consideration to our social media team's mental health)
Thank you to everyone for their support, love, and patience while we put ourselves back together. 💛
Love,
Team Bummer 🍑