The rapidly changing coronavirus (COVID-19) pandemic is a source of uncertainty for all of us. We know you’re concerned and so are we.
At times like this communication is key. I’m writing today to share what we’re doing in response to this public health crisis and to let you know how we’ll continue to provide you with the high level of support and service you’ve come to expect from us at EQUUS.
First and foremost, the health and safety of our community — our employees, customers, and suppliers — is our top priority.
We’ve been closely monitoring the situation and following the guidance of public health experts. Based on that guidance, we’ve introduced measures to protect our staff.
We know also that the coronavirus pandemic is presenting many challenges for you, your family and loved ones and we want to continue to provide you with the best service we can.
To reassure you, nothing has changed in our customer service team, or the way you can contact us.
We also don't want you to worry if you need anything essential for your horse. Remember, we offer free delivery on all orders, no matter how much you spend. So even if you just need a new hoof pick, we'll ship it to you, free of delivery charges.
The entire team at EQUUS is committed to helping you get the most out of your riding. Thank you for continuing to support us. If you have any questions or concerns, please reach out at any time.
Until next time, happy riding!
Kim
Founder, EQUUS | By riders, for riders