Our # 1 mission is NOT to sell products, it’s to genuinely exchange something that is valuable to you.
When a person chooses to spend what they have left at the end of the week after bills are paid on your product, it is NOT something we take lightly. This should apply to ALL businesses I believe no matter the industry.
If someone is exchanging hours of their life that they have worked in return for something we created, you BETTER give them something good.
Parts of our mission is to make someone feel joy from the moment they interact with us to when they get their parcel and beyond that, to know they made the right choice for their value exchange, to feel amazing when they use their product, to see the results that they were hoping for, to receive exceptional service because that’s what they deserve.
As a business and team our mission is to NOT ‘sell more products’, but to see how much more value we can give our customers, from their first chat, to when they purchase, to when they receive that treat in the mail to when they open their box and use their product, and WELL beyond that as well.
Buying esmi is a journey, not your destination, thanks for allowing us on that journey 💜 E xx