To our beloved Gem community,
The safety and efficacy of our ingredients and formulas has always and will continue to be of utmost importance to us across our entire product portfolio. Following agreement with the Therapeutic Goods Administration (TGA) due to a potential product separation issue, we are recalling the following batches:
• Solar Screen Mineral Zinc Hydrating Face Sunscreen Lotion SPF 50+ 50ml (Batch
4720, Expiry 09/2027, AUST L 445117)
• Solar Screen Mineral Zinc Hydrating Body Sunscreen Lotion SPF 50+ 120ml Batch
4721, Expiry 09/2027, AUST L 445118)
No other Gem products are affected by this recall.
The affected batches may show visible separation within the formulation, where the oil and water components may no longer remain fully mixed. This can influence how evenly and smoothly the sunscreen spreads on the skin, which may in turn cause inconsistent or reduced sun protection (SPF).
Not every tube will show this problem, but we are recalling these batches as a precaution.
If you purchased the batches mentioned above, discontinue use immediately.
Please contact Gem Care Products Pty Ltd customer service at returns@gem-products.co to facilitate a return and compensation.
If you are concerned about the use of this product, please contact your doctor. We are
working closely with the TGA to facilitate this recall, and will remain transparent
throughout the process with any necessary updates.
We truly hope that this precautionary step reinforces our commitment to providing you all with high quality, effective and reliable suncare products.