Putting a few answers to our commonly asked questions about your order. Yes, you will receive an email with your tracking # in it, it will go to the email account you used when placing your order. Please check your spam folder. Remember, we are STILL shipping orders today, we are a very small family run business, so please allow a few extra days for shipping. When you receive your email, that doesn't mean that the postal service has it in route to your house, it usually means that our warehouse manager Erik has printed your shipping label and handed off to one of our packers (we have 2-3 packers depending on the day). Labels are usually printed throughout the day, so maybe your label was printed at 4:30 pm, just before we leave, so your order won't be packed until the next day. Your tracking number doesn't work? We hand off your package to the USPS and they are supposed to scan it with their little laser guns and it will be recorded into their tracking system. Sometimes they do it in Phoenix when we drop it off, sometimes they do it halfway to the destination, sometimes they never do it and you'll NEVER get an update and then BAM your package arrives. But I selected 2nd day or overnight shipping, why is it taking so long? As stated in our initial sales post, all orders are being shipped Economy shipping. You sent me the wrong size/color/item? Oh no. We are so sorry! Please email orders@hellomerch.com and we will try our hardest to get your item out to you ASAP. Please be patient with us. It has been just five business days since we started shipping and since the sale and we promise you will get your stuff and THANK YOU for being so patient and for the support. Lots of love. And we are LOVING all of the pics you guys are tagging us in with the hashtag #helloappare please keep them coming!!!!x The Hello Family <3