Last week we had the pleasure of hosting Hugh from Gorgias for an in-depth workshop with our CSM team—diving into everything from onboarding best practices to the latest product updates.
We covered:
✔️ How to set merchants up for success with Gorgias from day one
✔️ The newest features in the Gorgias stack—and how powerful they can be when fully unlocked
✔️The growing role of AI in transforming retail support and help desk performance
Always great to connect directly and explore how we can better support our shared merchants. Big thanks to Hugh Russell-Parsons and the Gorgias team for making the time!
#Ecommerce #AI #CSM #CX #Shopify