To our loyal SET community: THANK YOU from the bottom of our hearts for your support + patience as we do our best to get your orders to you despite these crazy COVID times. As you may have heard, the impact of the pandemic combined with the surge of online holiday shopping has created a global shipping crisis — this has meant both that inventory has been delayed on its way to us, and that many of your orders have experienced delays once they’re on the way to you in the hands of your shipping carriers.
We are so incredibly grateful for all of your orders and are doing everything in our power to identify affected orders and keep you updated - but we’re so sorry if we’ve fallen short. We know it may not always seem like it, but we’re still a small company with a really tiny team that is working extraordinarily hard to get to each and every one of you as quickly as possible.
For questions about a specific order, our customer service team is available M-F from 9am-5pm at hello@setactive.co - we just ask that you allow 24-48 hours for a response during this busy time. For questions about styles, colors, or sizing, you can catch us in the DMs as always 🖤 (swipe left)