<p>There’s been one major consistency when it comes to working at a call center. <em><strong>You, the Customer Service Rep, are only as important as your ability to fill the slot and take the calls within metric</strong> <strong>standards</strong>.</em></p>
<p>The company doesn’t care about you, or your passions or what you’re best at. In fact, your other skills are entirely irrelevant until the company finds someone to replace you, your seat/role on the floor. Then and only then might someone actively take notice of your other talents and actually start utilizing them in the name of the business.</p>
<p>The Company will promote how important the front line agents are, but the reality of it is, you’re not important enough to get sick-days. There may be PTO, Paid Time Off, your vacation time, to be used when you’re sick, but no sick-time. No sick time in a place where colds spread around a call center like birds migrating. Call Center’s care so much about their front line, they force them to work went sick AND force the rest to work with someone who’s sick and risk getting sick themselves.</p>
<p>So, ever wonder why some of the Customer Service Representatives sound stressed out enough to give you a flat-tone, attitude, or start crying? Call Centers are Stress Centers, because even if you have love for the customer care … the company will ware you down … which leads to all kinds of other interesting and sometimes unexpected outcomes.</p>
<p>~ Not an acronym.</p>